Frequently Asked Questions

To register, click on the "Register" button in the top right corner of the page. Fill in your personal information including your first name, last name, email address, phone number, and create a secure password. Once you submit the registration form, your account will be pending admin approval. You will need to wait for admin approval before you can fully use the platform.

No! One account is all you need. Once your account is approved, you can both buy and sell using the same account. You can create auctions to sell items and also bid on other auctions to buy items - all from one dashboard.

First, ensure your account is approved and you are logged in. Browse available auctions from the "Auctions" or "Live Auctions" pages. Select an auction you're interested in and review the lots. For public auctions, you can bid immediately. For private auctions, you'll need to be invited by the auction owner. Place your bids on items you want, and track them in real-time.

Live auctions are currently active and happening in real-time. You can watch and bid on lots as they become available. Scheduled auctions are set to start at a specific time in the future. Sequential auctions allow lots to be bid on one at a time in order, while non-sequential auctions allow bidding on all lots simultaneously.

Private auctions are invitation-only auctions. Only users who have been invited by the auction owner can participate. If you receive an invitation, you can accept or decline it. Once accepted, you'll be able to bid on lots in that private auction.

After your account is approved, navigate to "My Auctions" from your dashboard and click "Create Auction". Fill in the auction details including title, description, category, start time, location, and configure settings like whether it's private or sequential. You can also upload images and add a video URL. Once created, you can add lots (items) to your auction.

If you win a lot, you will be notified in real-time during the auction and via email. The notification will also appear in your dashboard. You'll need to complete the payment within the specified timeframe. Once payment is confirmed, arrangements will be made for item pickup or delivery according to the auction terms.

Bids are generally final and cannot be cancelled once placed. However, if you believe you made an error, contact our support team immediately. We will review your request on a case-by-case basis, but cancellation is not guaranteed.

Auto-bid is a feature that automatically places bids for you up to your maximum bid amount. When you enable auto-bid on a lot, the system will automatically outbid competitors until your maximum is reached. This helps ensure you don't miss out on items you really want.

A reserve price is the minimum price a seller is willing to accept for a lot. If bidding doesn't reach the reserve price, the lot may not be sold. Reserve prices are not visible to bidders, but the system will indicate if a reserve has been met.

Payment processing is currently being set up. Accepted payment methods will be displayed during the checkout process once you win an auction. All transactions will be processed securely. For specific payment options, please contact support.

You can track all your activity from your dashboard. View your bid history, winning bids, auctions you've created, and lots you're selling. You'll also receive real-time notifications when you're outbid, when you win, or when your auctions receive bids. Check the "Analytics" section for detailed statistics.

Listing fees vary by sale type and category. See our Pricing page for the 2026 fee schedule covering commercial, breeder, private, horse, machinery, feed, and property auctions. For commissions and other charges, please contact support.

If you encounter any issues or disputes, you can file a dispute through the "Disputes" section in your dashboard or from the main navigation. Our support team will review your case and work to resolve it fairly. You can track the status of your dispute in your account.

Account approval is typically processed by our admin team. The timeframe may vary, but you can check your approval status in your account. If your account is pending for an extended period, please contact support for assistance.